Why have I been disconnected?

While Energy Intelligence will always endeavour to ensure continuous service, under certain circumstances your service may be disconnected:

• Following a planned service interruption notice typically due to maintenance on the network.
• Unplanned outages – typically due to severe weather, accidents or technical issues.
• On non-payment.

When you receive your bill, it is important to pay this on time. If full payment is not made by the due date a reminder notice will be sent. If payment is still not made by the deadline, a disconnection warning will be sent. This warning will be sent at least 10 days before disconnection. You can contact us on 1300 277 233 and press 1 for accounts or email support@energyintel.com.au to discuss a hardship arrangement tailored to your needs.