Energy Intelligence is committed to complying with its obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles and the Consumer Data Right (CDR) regime.

Collection of your Personal Information 

To provide better service to our valued customers, we may request personal details such as your name, address, telephone number, or email address. Whenever possible, we collect personal information directly from you. If information is collected from a third party, we will inform you.

If you choose to withhold requested personal information, we may not be able to provide you with the customer service you require, particularly if collection is required by law.

Consumer Data Right (CDR) Regime 

Under the Consumer Data Right (CDR) framework, Energy Intelligence may collect additional personal information related to your energy usage, preferences, and other relevant data. This data sharing allows you to request Energy Intelligence to share your data with accredited third parties to promote transparency and competition in the energy sector.

If you wish to access or share your CDR data, please contact us or follow the process outlined on our website.

Use of your Personal Information 

We use personal information primarily to provide and manage our services. Your information may also be used to:

• Facilitate the sale and supply of electricity under your agreement.
• Promote and market Energy Intelligence services that may be of interest to you. You can opt out of marketing communications by contacting us.

We do not use your personal information for any purpose other than for which it was disclosed.

Disclosure of Your Personal Information

We may disclose your personal information to:

1. The Exempt Retailer, its related bodies corporate, contractors, and suppliers to provide and manage our services.
2. The embedded network owner (landlord) for the operation and management of the embedded network, in accordance with our Consent to Information Sharing clause.
3. Regulatory authorities, market operators, or third parties where disclosure is required by law.
4. Service providers assisting in business functions such as billing, customer service, and technical support.

We do not sell or provide your personal information to external organisations for marketing purposes.

Storage and Security of your Personal Information 

Energy Intelligence takes reasonable steps to protect personal information from unauthorised access, loss, misuse, disclosure, or alteration. Personal information is securely stored in electronic databases, protected by appropriate security measures.

If we no longer require your personal information, we take steps to de-identify or securely destroy it.

Notifiable Data Breach Scheme

In the event of a data breach likely to result in serious harm, we will:

• Take immediate steps to contain and assess the breach.
• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

Cookies & Online Tracking

Our website may use cookies and similar technologies to improve user experience and analyze site traffic. Details about our use of cookies can be found in our Cookie Policy [if applicable].

Our website may contain links to third-party websites. These websites are not governed by Energy Intelligence’s privacy standards, and we encourage you to review their privacy policies before providing personal information.

Access & Correction of Your Personal Information

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date.

You can request:

• Access to your personal information that we hold.
• Corrections if you believe the information is incorrect, incomplete, or outdated.

We aim to respond to access or correction requests within 30 days. In some cases, we may be unable to provide access due to legal or privacy constraints, but we will notify you of the reason.

Before granting access to your personal information, we may request proof of identity to protect confidentiality.

Consumer Data Right (CDR) Access and Correction 

Under the CDR regime, you have the right to access and correct your CDR data held by Energy Intelligence. If you believe your data is inaccurate or incomplete, please contact us to request a correction.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website. If there are significant updates, we may notify you directly.

If you have questions about this Privacy Policy or wish to request access, correction, or data sharing, please contact: compliance@energyintel.com.au or call 1300 277 233.