Life Support and Embedded Networks
IMPORTANT INFORMATION FOR HOUSEHOLDS THAT RELY ON LIFE SUPPORT EQUIPMENT
If you or someone residing at your premises relies on Life Support Equipment in an Embedded Network, it is crucial to inform your embedded network operator/owner, embedded network manager, exempt seller, electricity retailer, and/or your distributor. The person you notify becomes the registration process owner.
Life Support registration ensures that if your embedded network operator/owner, retailer, or distributor plans to interrupt your power supply for maintenance, repairs, or other works, they will notify you in advance so you can arrange an alternative power source. Having a backup plan in place is essential, even if you are a registered Life Support customer, as unexpected power outages can occur without warning, such as during a storm.
How to register for Life Support?
- Advise Energy Intelligence or your distributor as soon as possible.
- Complete and sign the Medical Confirmation Form, including the section requiring doctor input, to prove that a person at the address requires Life Support Equipment.
- Return the form to us as soon as possible – you will only be temporarily registered until we receive the completed Medical Confirmation Form. Failing to send the completed form may result in de-registration and the loss of protection under relevant energy laws.
- Notify us if your details change, including your key contact name, address, or if you no longer have a person residing at the premises requiring Life Support Equipment.
Life Support Protection
Your distributor or other retailer may occasionally need to interrupt your power supply for maintenance, repairs, or other works. You will receive important information in writing at least four (4) business days in advance of planned interruptions occurring.
What is Life Support Equipment?
Life Support Equipment may include, but is not limited to:
- Oxygen concentrator
- Intermittent peritoneal dialysis machine
- Kidney dialysis machine
- Chronic positive airways pressure respirator
- Crigler Najjar syndrome phototherapy equipment
- Ventilator for life support
- Any other equipment deemed necessary for life support by a medical professional.
Have a Plan
It’s vital to have an emergency plan in place, as your power can go out unexpectedly. Ensure you have alternative power sources, emergency contacts, and clear instructions on what to do if your life support equipment stops working.
Updating Life Support Information
As a Life Support customer, please notify us immediately in writing if your contact details change, you are moving out of the premises, or you no longer require Life Support registration.
Distributor Emergency Numbers
For emergency/faults assistance, here are the contact numbers for national distributors:
AUSTRALIAN CAPITAL TERRITORY
- Evoenergy 13 10 93
NSW
- Ausgrid 13 88 88
- Endeavour 13 10 03
- Essential 13 20 80
SOUTH AUSTRALIA
- South Australia Power Networks 13 13 66
TASMANIA
- TasNetworks 13 20 04
QUEENSLAND
- Energex 13 62 62
- Ergon 13 16 70
WESTERN AUSTRALIA
- Western Power 13 13 51
VICTORIA
- United 13 20 99
- Powercor 13 24 12
- Citipower 13 12 80
- Jemena 13 16 26
- Ausnet 13 17 99
Life Support Concession
- (VIC) For concession cardholders using life support machines at home, you could be eligible for concessions on your electricity and water bills. Contact DHHS Concessions line at 1800 658 521 (toll-free) or visit Life support concession - DFFH Services
- (NSW) The Life Support Rebate helps people pay their electricity bills if they are required or have someone living with them who is required to use approved energy-intensive equipment at home. Contact Service NSW at 13 77 88 (toll-free) or visit Apply for the NSW Life Support Energy Rebate (on-supply customers) | Service NSW .