Important Documents
Welcome to Energy Intelligence!
Below, you’ll find important documents tailored to your specific needs. Whether you’re a residential customer or a business, these documents provide essential information to help you navigate your energy services.
Upon signing up, you should receive an email containing your Energy Supply Agreement. If you haven’t received it, please don’t hesitate to email support@energyintel.com.au or call us at 1300 277 233 (AEST/AEDT).
For a copy of your Price Fact Sheet, please contact us.
Residential Customers
In addition to your Energy Supply Agreement, you'll find the following useful information:
- Handy information when you first move in
- Residential Terms and Conditions
- Residential Hardship Policy
- Customer Charters specific to your state:
- Information for Concession Card holders
- Life Support
Please note, some buildings may have additional services connected such as such as bulk hot water, gas cooktop, etc. You will be charged for these services if your building is set up with these.
Business Customers
In addition to your Energy Supply Agreement, you'll find the following useful information:
- Small Business Terms and Conditions
- Small Business Hardship Policy
- Customer Charters specific to your state:
Please note, some tenancies may have additional services connected such as such as gas or water. We may charge you for these services on behalf of the Centre.
Residential and Business Customers
Both residential and business customers have access to:
Customer Portal
Access My Portal, your convenient gateway to manage your energy services with ease. With My Portal, you can:
- Pay online & set up direct debit: Enjoy hassle-free payments by securely paying your bills online and setting up direct debit for automatic payments.
- Check your balance and previous transactions: Stay informed about your account balance and track your previous transactions effortlessly.
- Download all your bills: Access and download your bills conveniently whenever you need them.
Experience the convenience of managing your energy account anytime, anywhere with My Portal. Sign in today to take control of your energy usage and payments.
Moving Out?
Don't forget to inform us when you're moving out, so we can issue a final bill for the power you've consumed, not someone else’s. This ensures accurate billing and a smooth transition for your energy services. Complete this online:
Accessibility Commitment
At Energy Intelligence, we firmly believe in creating an inclusive environment where everyone, regardless of ability, can fully participate and access our products, services, and facilities. We are dedicated to ensuring accessibility is integrated into every aspect of our operations. From designing user-friendly interfaces to providing accessible facilities, we strive to remove barriers and accommodate the diverse needs of our customers and employees with disabilities. We also offer several services to help visually impaired customers
No Contact List
We understand the importance of respecting our customers' preferences regarding communication. If you wish to opt-out of certain types of communication or be added to our no contact list, please let us know. We are committed to honouring your preferences and ensuring that you only receive communications that are relevant and valuable to you. Your privacy and peace of mind are our top priorities, and we strive to provide a hassle-free experience tailored to your needs.