You should receive an email from us shortly with a copy of your Energy Supply Agreement.  If you have not received this, please email support@energyintel.com.au or call on 1300 277 233 (AEST/AEDT).

You can find all the useful information below

• Handy information about your electricity when you first move in
• Customer Charter
• Terms and Conditions
• Privacy Policy
• Dispute Resolution Policy
• Information for Concession Cardholders

Remember to let us know when you are moving out so we can issue a final bill for the power you consume, not someone else’s.

Everyone has access to My Portal. My Portal is a fast and easy way to: 

• pay online & set up direct debit
• check your balance and previous transactions
• download all your bills

Our 100% Australian-based Customer Solutions team is ready to help. You can contact us to discuss your tenancy needs through the many ways below.

E support@energyintel.com.au 

P 1300 277 233 business days between 9 am to 5 pm (AEDT / AEST)